GENERAL TERMS AND CONDITIONS OF SALE

Content:

1. General Terms and conditions
2. Amendment of the General Terms and Conditions
3. General Terms and Conditions and use of our website
4. Use of the website
5. Online Reservations and Third Party Websites
6. Terms of payment and credit card payment process
7. Cancellations and no-shows
8. Reservations made through other channels
9. Accommodation changes by Hotel Brittany Opéra
10. Changes to the reservation at the request of the Client
11. Identification, security deposits for damages and extras - Payment card pre-authorization
12. Arrival and departure requirements - Return of keys
13. Facilities/services included in the price
14. Liability for damage to or loss of property belonging to the Customer
15. Liability for damage or loss of property belonging to the Hotel Brittany Opera
16. Use of the Hotel Brittany Opera and peaceful enjoyment of the premises by all visitors
17. No smoking and no candles policy
18. Access to rooms by management
19. Complaints
20. Children's policy
21. Pets
22. Disputes
23. Miscellaneous
    
     

1. General Terms and Conditions
These terms and conditions apply to all reservations and accommodation agreements entered into between "the Customer" and Hotel Brittany Opera. Once a reservation is accepted by Hotel Brittany Opera, a contract exists between the Customer and Hotel Brittany Opera; the fact that a Customer makes a reservation indicates the Customer's acceptance of these Terms and Conditions.

2. Amendment of the General Terms and Conditions
These General Terms and Conditions may be amended at any time and without notice. Before making a booking, we recommend consulting the most recent version on our website.

3.General Terms and Conditions and use of our websitet
The use of our website is subject to the Terms and Conditions explained below. By using this website, the Customer acknowledges that he/she is legally bound by these Terms and Conditions.  All discounted rates advertised are limited offers, subject to availability, and may be subject to a minimum number of nights.  While every effort has been made to ensure the accuracy of the information presented, Hotel Brittany Opéra assumes no responsibility for any errors or omissions and reserves the right to make changes to the information and descriptions of the accommodations listed and its products.

Access to the reservation is limited to the exclusive use of individuals or companies, excluding any group of rooms constituted for the same period of stay. Any request for a group of more than 5 rooms must be made in writing (email) and subject to an estimate and contract (rates and cancellation conditions specific to groups).

4. Use of the website
The website can only be used by people over the age of 18, who are of legal age to enter into binding contracts.

5. Online Reservations and Third Party Websites
Please note that different Terms and Conditions as well as cancellation policies apply to online reservations made through Reservation Agents and other affiliated sites depending on the city, accommodation and rate type selected.
Please take the time to carefully read the room rate information that is available before you make your online reservation.

6. Terms of payment and credit card payment process
With the exception of the Customer who benefits from the "Non-refundable" rate, the Customer will have to pay the total balance upon departure or arrival using a nominative credit/debit card. They will also have to comply with verification using the latest technology that uses a chip and PIN code.
Upon arrival, the Client will also be required to pay a deposit, either by pre-authorization on their card or by cash payment (see paragraph below on deposits). The customer opting for our "Non-refundable" rate benefits from our best available prices at the time of booking. Full payment is required at the time of booking and is definitely non-refundable.
As a security measure, our "Non-refundable" customer and those who have made their reservation through a third party and have paid in full for their stay will also be required to validate a pre-authorization of payment on their credit/debit card and provide valid identification upon arrival.
Hotel Brittany Opera accepts all major credit and debit cards.
Hotel Brittany Opera does not accept checks.
The Hotel Brittany Opera reserves the right to validate a prior authorization of payment on credit cards used as a guarantee for reservations corresponding to the amount of the first night of the stay before arrival. Hotel Brittany Opera reserves the right to cancel reservations associated with declined or invalid credit cards.
Credit/debit card transactions will be charged at the local exchange rate; Hotel Brittany Opera is not responsible for any additional charges that may be applied.

7. Cancellations and no-shows
In accordance with Article L. 221-28 of the Consumer Code, the customer does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code. The sales conditions of the reserved rate specify the cancellation and/or modification procedures of the reservation. The cancellation of a reservation will only be effective from the reception date. Cancellation must be made by email. A cancellation confirmation will then be sent to you. If you do not receive a cancellation confirmation, it is entirely possible that we have not received your cancellation. It is the Customer's responsibility to ensure that their cancellation request has been received. Cancellations must reach us before noon (local time) two days before the scheduled arrival date for any reservation made through a third-party partner. Reservation cancellations made directly on the hotel's website must reach us before noon (local time) on the day before the scheduled arrival date. It is important that you keep the cancellation number that is sent to you. If the Customer does not show up or attempts to cancel within 48 hours before the scheduled arrival, they are then considered in the "No Show" category, and they will be required to pay the total non-refundable amount. Reservations with prepayment cannot be modified and/or canceled (Non-Refundable rate), as the total amount and any additional extras have been debited at the time of booking. Advance payments, such as deposits, will not be refunded. In this case, it is mentioned in the sales conditions of the rate. The Customer agrees that the aforementioned cancellation fees are a fair and true estimate of the loss that Hotel Brittany Opéra would incur for the cancellation of a reservation. In the event of an interruption of the stay by the customer, the full agreed-upon price will be collected. In the case of a reservation with prepayment, no refund will be granted for this reason.

8. Reservations made through other channels
Reservations may be made through other sources, including online travel agencies, tour operators or other websites that have different cancellation policies. Please check your confirmation for details.
These agencies/tour operators will be the Customer's primary contact for any questions related to the Booking.

9. Accommodation changes by Hotel Brittany Opera
Whilst every reasonable effort has been made by Hotel Brittany Opera to ensure that bookings made under this agreement are able to be honored, we reserve the right to relocate any booking to accommodation of similar size and standard in the locality. The Customer acknowledges that Hotel Brittany Opera accepts no responsibility for any loss or damage suffered by or caused to the Customer following the relocation

10. Changes to the reservation at the request of the Client
If the Customer wishes to change his/her reservation (for example, change the dates of stay or the accommodation requested), Hotel Brittany Opera cannot guarantee that it will be able to do so and accepts no responsibility for any loss, damage or additional expenses that may arise in such circumstances.
While changes are not allowed for the Non-Refundable rate, they are allowed for Flexible reservations (subject to availability) if requested no later than 48 hours prior to scheduled arrival. Additional charges may apply if the accommodation rate for the new nights differs from the previous reservation. All requests for changes must be made in writing.

11. Identification, security deposits for damages and extras - Payment card pre-authorization
You will be asked to provide photo identification upon arrival.
The bedrooms can only accommodate the maximum number of guests indicated in the description, and in accordance with the legislation concerning establishments receiving the public. No additional visitors are allowed. Upon arrival, the guest must provide the hotel with the names of all guests staying with him/her. Unfortunately, the names of no additional guests can be added after check-in has been completed.
The Hotel Brittany Opera reserves the right to charge a deposit upon arrival.
A guarantee of 50€ is required per night and per occupied room in addition to the payment of the stay.
Only one payment can be taken, and only the responsible person will assume responsibility for the conduct of the other occupants.
The payment will be used to cover incidental items including, but not limited to, breakage, damage to residence property, cleaning charges due to the room being left in an unacceptably clean condition, and violations of rules such as smoking in the rooms or disturbing other visitors enjoying the hotel. The deposit may also be used by the management team in the event of additional visitors not authorized to use the hotel and its facilities.
At the end of the stay without incident the pre-authorization will be released according to the policy applied by your bank. As a general rule, it takes between 3 and 10 working days, however for some banks this period is extended.
The Customer should note however that with the pre-authorization system, there is no money transfer at the moment, but it will affect the available balance and the spending threshold authorized with the card, as long as the pre-authorization is in progress. Hotel Brittany Opera is not responsible for delays related to pre-authorization releases by credit card companies. In the event of disturbance to other visitors, or damage to the hotel, the cost to the Hotel Brittany Opera will be deducted from the deposit paid, and only the remaining balance will be returned to the Client.
If such cost exceeds the amount of the bond, the Customer agrees to compensate Hotel Brittany Opera for any damages, additional cleaning costs or other expenses and agrees to pay all costs of recovery including all legal fees, and other expenses.
Customer hereby gives its consent to Hotel Brittany Opera to charge Customer's credit card for all reasonable expenses incurred that are not covered by the Bond.

12. Arrival and departure requirements - Return of keys
The Customer must comply with the regulations imposed by the Hotel Brittany Opera at the time of arrival and departure. Unless otherwise agreed, rooms are generally available from 2:00 pm on the day of arrival. In the case of online check-in, the hotel reserves the right to verify the identification of each occupant. When paying online, the guest will be required to carry the credit card used in his/her name. The credit card used for payment will be requested by the hotel upon arrival. In the event of a dispute, the hotel reserves the right to request an alternative method of payment or to cancel the reservation.
To guarantee early arrival (before 12:00 noon) it is necessary to pre-register the room from the previous night. In the event of a no-show in such circumstances, then a fee equivalent to two nights will be charged.
Unless otherwise agreed, all rooms must be vacated and keys returned by 12:00 on the day of departure. By prior arrangement, late departures can be considered for the day of departure. Late departures will incur additional charges. An additional night's accommodation will be charged for all departures after 3pm.
If the Customer fails to check out before 3:00 p.m. on the scheduled departure date without prior authorization, Hotel Brittany Opera reserves the right to remove the Customer's personal belongings from the room and declines all responsibility for any loss or damage to these belongings.

13. Facilities/services included in the price
All rooms are fully furnished and equipped with appliances such as: television, kettle...
Meals and drinks are not included in our product offer unless mentioned in your reservation.
No objects/appliances are to be removed from the room. The list and rates of the objects and services are available at the hotel reception.
All advertised prices include bed linen, towels, access to cable TV and Wifi Internet. The private use of Wifi is subject to French legislation, security and IP address recognition. The user is responsible for the actions committed from his access, even if they were made by a third party.
The advertised price includes the standard hotel service and VAT at the current rate. The tourist tax not included and applicable to all persons 18 years and older, will be collected by the hotel and indicated on the customer's invoice.

14. Liability for damage to or loss of property belonging to the Customer
The customer is solely responsible for choosing the services on the website and ensuring their suitability for their needs, so the Hotel Brittany Opéra cannot be held accountable in this regard.

The customer is also solely responsible for the information provided at the time of any service reservation. The Hotel Brittany Opéra is not liable for any incorrect or fraudulent information provided by the customer. Additionally, only the customer is responsible for the use of their account and any reservations made, both in their own name and on behalf of third parties, including minors, unless they can demonstrate fraudulent use without any fault or negligence on their part. In this regard, the Hotel Brittany Opéra must be immediately notified of any misuse or fraudulent use of their email address.

The customer agrees to use the website and the services offered in compliance with applicable regulations and these General Conditions. In the event of a customer's failure to fulfill their obligations under these General Conditions, they are responsible for any damages caused to the Hotel Brittany Opéra or third parties. As such, the customer undertakes to indemnify the Hotel Brittany Opéra against all claims, actions, or recourse of any nature that may result and to compensate for any damages, expenses, or indemnities related to them.

In particular, by making a final reservation for a service, the customer agrees to pay the price and abide by the specific conditions related to it. Specifically:

- Any irregular, ineffective, incomplete, or fraudulent reservation or payment due to the customer will result in the cancellation of the service reservation at the customer's expense, without prejudice to any action the Hotel Brittany Opéra may take against them.
- The customer must not invite anyone whose behavior may harm the establishment.
- Bringing food or drinks from external sources into the establishment (rooms and common areas) is not allowed unless explicitly authorized by the establishment.
- The establishment is 100% non-smoking; smoking is prohibited within the establishment, including in the rooms.
The customer must not disrupt the operation of the establishment or compromise the safety of the establishment or individuals on the premises.
- Any behavior contrary to good manners and public order within the establishment, as well as non-compliance with the establishment's internal rules, will prompt the establishment's director or any other service provider to ask the customer to leave without any compensation or refund if payment has already been made. If no payment has been made, the customer must settle the cost of consumed services before leaving.
- Minors can only stay in the establishment accompanied by an adult and with a personal identification document. If the accompanying adult is someone other than the parents, they must have a parental authorization from the child's parents. The establishment may request these documents.
- The customer also agrees not to use the information technology resources provided by the establishment (including the Wi-Fi network) for reproducing, representing, making available, or communicating to the public protected works or objects under copyright or neighboring rights, such as texts, images, photographs, musical works, audiovisual works, software, and video games, without the authorization of the rights holders specified in Books I and II of the intellectual property code when required. The customer must also comply with the internet service provider's security policy of the establishment, including the rules for using security measures implemented to prevent the illicit use of information technology resources and refrain from any act that may affect the effectiveness of these measures.

The customer is responsible for any damages caused by them and/or their guests within the establishment and bears all costs incurred by these damages and/or non-compliance with the aforementioned rules. The Hotel Brittany Opéra reserves the right to intervene if necessary.

15. Liability for damage or loss of property belonging to the Hotel Brittany Opéra
It is the Customer's responsibility to take reasonable care of the room and its contents during their stay at the Hotel Brittany Opéra.
The room and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of your stay, otherwise a charge may be made.
We remind the Client to lock the rooms and close all doors and windows when you leave.
Except in the case of normal wear and tear, you are responsible for any damage to the room or its contents during your stay, which has occurred due to negligence, willful misconduct or irresponsible behavior on your part or the part of the persons occupying the room or their guests. Any damage must be reported immediately to the Management.

16. Use of the Hotel Brittany Opéra and peaceful enjoyment of the premises by all visitors
The Client shall not do anything in the accommodation that may violate the Law.
The Customer shall not create any nuisance to other customers or staff members.
The Hotel Brittany Opéra authorizes the use of its residential complexes only for personal, appropriate and lawful use.
Hotel Brittany Opéra expressly prohibits access to its residential complexes by persons other than those listed on the official reservation document.
Hotel Brittany Opéra and the Client agree that no occupancy rights arise from the use of the residence.
The Client is not authorized to re-let/sub-let the room to a third party.
Hotel Brittany Opéra reserves the right to refuse entry to the hotel and accommodation to a Guest if, upon arrival, management reasonably believes that the person is under the influence of alcohol or drugs, is improperly dressed or behaves in a threatening, abusive or otherwise unacceptable manner.
Customer shall comply with all reasonable rules and procedures in effect at the Hotel, including but not limited to health and safety procedures and requirements, and registration requirements.
If during a stay, Hotel Brittany Opéra receives serious complaints about Customer or Customer behaves in a manner detrimental to the enjoyment of other customers or their guests or Customer is in violation of the Terms and Conditions, then Hotel Brittany Opéra reserves the right to terminate Customer's stay without notice and without any obligation to refund any monies.

17. No smoking and no candles policy
All rooms at the Hotel Brittany Opéra are by right Non-Smoking. A fee of €350 per stay will be charged if you smoke in the room.
The use of candles or open flames in the room is strictly forbidden.
Any act against the detection and security systems is liable to prosecution.

18. Access to rooms by management
The management team and its authorized personnel may enter the rooms at any time for the purpose of inspecting the room, and carrying out repair or maintenance work.

19. Complaints
Hotel Brittany Opéra guarantees to make every reasonable effort to ensure that the accommodation chosen by the Customer is properly equipped and of good quality.
In the event of dissatisfaction, the Customer must immediately inform Hotel Brittany Opéra of any complaint, no later than 12 hours after arrival. If Hotel Brittany Opéra does not comply with its guarantee and does not have the ability to correct the problem, Hotel Brittany Opera will choose at its discretion to provide a replacement room (subject to availability) or a partial refund of the price paid.
Hotel Brittany Opéra's liability will in no event exceed the amount paid for the rental period.

20. Children's policy
Children under 3 years of age are accommodated free of charge in rooms where a baby bed is available.

21. Pets
Small pets are allowed in the rooms for an additional fee of 15 euros per night.
Guide dogs are allowed in the hotel.

22. Disputes
The General Terms and Conditions are governed by French law, without prejudice to any potentially applicable mandatory protective provisions of the consumer's country of residence. The client is informed by Hotel Brittany Opéra of the possibility to resort, in the event of a dispute concerning these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the Consumer Code.
After contacting customer service or the establishment to attempt an amicable resolution of the dispute, and in the event of a negative response or the absence of a response within a period of sixty (60) days from the referral, the client can freely contact the consumer mediator associated with the professional, namely the Association of European Mediators (AME CONSO).
- The procedure for contacting the Mediator and their contact information are available by clicking on the following link: Mediator contact details and procedure, or on the website www.mediationconso-ame.com.
- The Mediator can be contacted within twelve (12) months after the initial complaint.
- The form for contacting this Mediator is accessible from the following link: Tourism and Travel Mediator Contact Form.

Hotel Brittany Opéra also informs the client of the existence of a European Online Dispute Resolution platform ("ODR") that can be used. The client can access it through the following link: https://ec.europa.eu/consumers/odr/

23. Miscellaneous
In accordance with article L.223-1 of the French Consumer Code, consumers who do not wish to be the subject of commercial canvassing by telephone may, free of charge, register on an opposition list against telephone canvassing. This list is accessible via the following website: www.bloctel.gouv.fr.